[rt-users] Initiating a ticket

[Vivek Khera]

On Feb 12, 2004, at 10:48 PM, Adolfo Santiago wrote:

> That did the trick!  Basically:
>
> - Create a ticket with no requestor (this keeps it from autoreplying); 
> add a
> description of what the issue is.
> - Change the ticket's requestor to the customer's e-mail address.
> - Enter a "reply" that contains the original message to be sent out.
>

We have a special queue for this: one with no autoreply.  we create the 
ticket using the return address we want, then switch the queue if 
necessary.

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