[rt-users] RE: Optional quoting of previous message

[Adolfo Santiago]

OK... call me an idiot...  I never noticed the "Reply" option at the top of
the ticket... I only saw the one each individual message has.

I'm going back to the manual...

Thanks!

Chago


> -----Original Message-----
> From: seph [mailto:seph at directionless.org]
> Sent: Friday, February 13, 2004 12:36 PM
> To: Adolfo Santiago
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: Optional quoting of previous message
>
>
> > Is there a way to select whether or not a previous message is
> quoted in a
> > message about to be sent?
>
> I'm not quite sure what you're asking.
>
> You can adjust the templates as appropriate.
>
> You can delete the quoted text from your email.
>
> >From the web user interface, if you click the ticket's reply button,
> you don't even start with quoted text. (in contrast to clicking the
> message's reply button)
>
> seph
>
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