[rt-users] Re: Optional quoting of previous message

[seph]

> Is there a way to select whether or not a previous message is quoted in a
> message about to be sent?

I'm not quite sure what you're asking.

You can adjust the templates as appropriate.

You can delete the quoted text from your email.

>From the web user interface, if you click the ticket's reply button,
you don't even start with quoted text. (in contrast to clicking the
message's reply button)

seph