[rt-users] Re: How to get email to admin-cc upon resolve?

[James Long]

On Thu, Feb 12, 2004 at 07:34:14AM -0500, seph wrote:
> > I have RT set up to set a certain address as the admin-cc watcher on all
> > tickets.  The goal is to have all replies and comments cc'ed to that mailbox.
> > It works fine, except that it appears that when a resolve entry is made
> > (with no comment entered), the note saying the ticket has been resolved
> > is sent to the requestor, but not the admin-cc.
> 
> What are your scrips?
> 
> seph


Thanks for the pointer.  I have never tweaked them, but when I went in
as root to Config / Global / Scrips I saw how to change the list of
who is notified at the time the ticket is resolved.

Thank you again.