[rt-users] Sub Queues

Ruslan U. Zakirov cubic at acronis.ru
Sat Feb 14 02:27:28 EST 2004


Stephan Uhlmann wrote:
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> Just wanted to throw in a "me too".
> 
> I was astonished that there is such a multitude (and in the beginning 
> confusing) of possibilities how to manage users (e.g. set permissions 
> globally or per queue or per user, group users, group groups of users etc.) 
> but that there is no way to group queues.
> 
> I have the problem, that I want to define the same custom fields on a lot of 
> queues but not all. Now I can either go through all these queues one by one 
> or add all customs fields globally and tell people to ignore them on some 
> queues. Bu that's not nice.
I don't vote for sub queues or queues grouping, but think that it would 
be very useful to iplement in core waht Dirk Pape done with scrips.

He has patch that allow to disable global scrips on queue level, CF-s 
need it too.

RT has Scrips, CFs and Templates on global level.
This objects should have next features:
	1) Disable on queue level(Scrips, CFs)
	2) Override on queue level(Templates)

			Best regards.
> 
> Cheers,
> Stephan
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