[rt-users] RE: Initiating a ticket

[Adolfo Santiago]

Not a problem!  I entered the new rows by hand and was able to implement the
new functionality without issues.

And it works great!

Thanks!

Chago

> -----Original Message-----
> From: Bill Gerrard via Treo 600 [mailto:bill at daze.net]
> Sent: Saturday, February 14, 2004 6:06 PM
> To: Adolfo Santiago; rt-users at lists.bestpractical.com
> Subject: RE: Initiating a ticket
>
>
>
> >steps in the documentation is to "Create the following records in your
> >ScripConditions table".  Does this mean I need to go directly
> into the RT3
> >database and manually add new records to the appropriate table?
>
> There are "insert.pl" perl scripts to do this in RT2 but in
> looking at one
> I don't think it will work with RT3 as is and I haven't come across a
> script coded for RT3.  If anyone has one or has the knowledge to code one
> up it would be appreciated by all I'm sure.
>
> In the mean time, yes you just need to add new records to the
> ScripConditions table in your SQL database of choice.
>
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