Subject: [rt-users] RT-Crontab configuration

[Joseph_Micciche at Progressive.com]

> I am looking to have the priority of my
> tickets move from their origina priority at creation, twards their final
> priority at due date.  I am guessing I will need to set up a dummy user
(rt3
> perhaps) who is a member of the group rt, and have the rt-crontool
executed
> at regular intervals, what I can't figure out are what options I would
use
> for rt-crontool.  Any ideas?

We used the rt-escalate and rt-remind scripts avaialble on this page:

http://www.fsck.com/pub/rt/contrib/3.0/

and simply added them to crontab.

# Crontab Entries for Request Tracker
#
# RT-Escalate.pl escalates the priority of open tickets daily
#
10 3 * * 1-5 /usr/local/rt3/utils/rt-escalate.pl
#
# RT-Remind.pl generates an email to ticket owners every day
# letting them know what tickets they still have open.
#
10 3 * * 1-5 /usr/local/rt3/utils/rt-remind.pl
#
# End Request Tracker

You can skip the remind script, but our folks seem to like it. :-)

Joe Micciche