[rt-users] RE: Priorities on RT2

[Kevin Moran]

Thanks Andreas,

Does anyone know is Escalation built into RT3?

Regards,
Kevin 

-----Original Message-----
From: Andreas Wahlfeldt [mailto:awahlfeldt at subshell.com] 
Sent: 17 February 2004 17:20
To: rt-users at lists.bestpractical.com
Cc: Kevin Moran
Subject: Re: Priorities on RT2

hi kevin,

the escalation of priorities is NOT an out-of-the-box feature in rt2.
take a look at the rt-addons
(http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/). there
you'll find the "escalator.README" which describes what changes you'll
have to make in your rt2 install. the mentioned "EscalatePriority.pm" is
located in
'http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/ScripAct
ions
/EscalatePriority/'.

good luck.

cu
andreas

__________________________

Andreas Wahlfeldt
subshell GmbH
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20357 Hamburg

t +49.40. 431 362-25
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e awahlfeldt at subshell.com
__________________________


> Date: Tue, 17 Feb 2004 15:41:03 -0000
> From: "Kevin Moran" <kmoran at servecentric.com>
> Subject: [rt-users] Priorities on RT2
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
>
<AA65D6B5A5DCF649BEAA937F3D5BD80420ABD7 at sc-exchint01.internal.servecentr
ic.c
om>
>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi,
>
> I'm trying to priorities on RT2 but the priorities don't seem to 
> increase over time.  Is this automatically setup to do so or do I have

> to change something in my setup?
>
> Regards,
> Kevin