[rt-users] Re: Priorities on RT2

[Andreas Wahlfeldt]

hi kevin,

the escalation of priorities is NOT an out-of-the-box feature in rt2.
take a look at the rt-addons
(http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/). there
you'll find the "escalator.README" which describes what changes you'll have
to make in your rt2 install. the mentioned "EscalatePriority.pm" is located
in
'http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/ScripActions
/EscalatePriority/'.

good luck.

cu
andreas

__________________________

Andreas Wahlfeldt
subshell GmbH
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__________________________


> Date: Tue, 17 Feb 2004 15:41:03 -0000
> From: "Kevin Moran" <kmoran at servecentric.com>
> Subject: [rt-users] Priorities on RT2
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
>
<AA65D6B5A5DCF649BEAA937F3D5BD80420ABD7 at sc-exchint01.internal.servecentric.c
om>
>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi,
>
> I'm trying to priorities on RT2 but the priorities don't seem to
> increase over time.  Is this automatically setup to do so or do I have
> to change something in my setup?
>
> Regards,
> Kevin