[rt-users] RT-Crontab configuration

[Adolfo Santiago]

I'm running the script as indicated below, but the priorities are being
pegged at 99, regardless of the due date.  I'm running:

/opt/rt3/bin/rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg Manager \
--action RT::Action::EscalatePriority --verbose

The queue is set up to start with a priority of 1, end with a priority of
99, and with requests due in 1 day.  However, we often change the due date.

What am I doing wrong?  I've read RTWiki and the list archives.

Thanks!

Chago


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of asterr
> Sent: Tuesday, February 17, 2004 10:21 AM
> To: Duncan Pickard
> Cc: Rt-Users
> Subject: Re: [rt-users] RT-Crontab configuration
>
>
> I have cronjobs like the following:
>
> 13 0 * * * /opt/RT/bin/rt-crontool --action
> RT::Action::EscalatePriority --search
> RT::Search::ActiveTicketsInQueue --search-arg changecontrol
>
> Change the --search-arg argument to match the queue you want to escalate
> priorities for.  I do one cronjob per queue -- there may be a
> more efficient
> way to do this.
>
> -Aaron
>
> On Tue, 17 Feb 2004, Duncan Pickard wrote:
>
> > OK-
> >     I was trying to figure out why the priority of my tickets
> was not going
> > up.  So I poked arround and found the rt-crontool file.  AH-HA!
>  I need to
> > set up a cron job somewhere to do this.  However, rt-crontool does not
> > appear to be documented anywhere.  I eventualy found
> ./rtcrontool --help,
> > but that was not very enlightening.  I am looking to have the
> priority of my
> > tickets move from their origina priority at creation, twards their final
> > priority at due date.  I am guessing I will need to set up a
> dummy user (rt3
> > perhaps) who is a member of the group rt, and have the
> rt-crontool executed
> > at regular intervals, what I can't figure out are what options
> I would use
> > for rt-crontool.  Any ideas?
> >
> >
>
> >                - D. Pickard
> >
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> >
> >
> >
>
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