[rt-users] RT-Crontab configuration

[Kelly F. Hickel]

If the ticket is at or past the due date when the script is run, the
priority becomes the max.  It's not clear to me from your description
(due in 1 day. However, we often change the due date), whether or not
the tickets are already past their due date, but it seems likely.  Note
that if the due date is past, and the script bumps the priority to 99,
merely changing the due date won't lower the priority.

-Kelly

> -----Original Message-----
> From: Adolfo Santiago [mailto:mailbag at anothernet.com]
> Sent: Wednesday, February 18, 2004 8:01 PM
> To: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RT-Crontab configuration
> 
> I'm running the script as indicated below, but the priorities are
being
> pegged at 99, regardless of the due date.  I'm running:
> 
> /opt/rt3/bin/rt-crontool --search
> RT::Search::ActiveTicketsInQueue --search-arg Manager \
> --action RT::Action::EscalatePriority --verbose
> 
> The queue is set up to start with a priority of 1, end with a priority
of
> 99, and with requests due in 1 day.  However, we often change the due
> date.
> 
> What am I doing wrong?  I've read RTWiki and the list archives.
> 
> Thanks!
> 
> Chago
> 
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of asterr
> > Sent: Tuesday, February 17, 2004 10:21 AM
> > To: Duncan Pickard
> > Cc: Rt-Users
> > Subject: Re: [rt-users] RT-Crontab configuration
> >
> >
> > I have cronjobs like the following:
> >
> > 13 0 * * * /opt/RT/bin/rt-crontool --action
> > RT::Action::EscalatePriority --search
> > RT::Search::ActiveTicketsInQueue --search-arg changecontrol
> >
> > Change the --search-arg argument to match the queue you want to
escalate
> > priorities for.  I do one cronjob per queue -- there may be a
> > more efficient
> > way to do this.
> >
> > -Aaron
> >
> > On Tue, 17 Feb 2004, Duncan Pickard wrote:
> >
> > > OK-
> > >     I was trying to figure out why the priority of my tickets
> > was not going
> > > up.  So I poked arround and found the rt-crontool file.  AH-HA!
> >  I need to
> > > set up a cron job somewhere to do this.  However, rt-crontool does
not
> > > appear to be documented anywhere.  I eventualy found
> > ./rtcrontool --help,
> > > but that was not very enlightening.  I am looking to have the
> > priority of my
> > > tickets move from their origina priority at creation, twards their
> final
> > > priority at due date.  I am guessing I will need to set up a
> > dummy user (rt3
> > > perhaps) who is a member of the group rt, and have the
> > rt-crontool executed
> > > at regular intervals, what I can't figure out are what options
> > I would use
> > > for rt-crontool.  Any ideas?
> > >
> > >
> >
> > >                - D. Pickard
> > >
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