[rt-users] Failed upgrade from 3.0.8 to 3.0.9

[Watson, Erik]

Phil,
Thank you very much for responding. Yes I did upgrade perl and no I didn't
rebuild mod_perl. Would that cause the error that I am getting:

error:  Can't locate object method "Columns" via package "RT::Attachments"
at /opt/rt3/share/html/Ticket/Elements/ShowAttachments line 66.
 
context:  ...   
62:  my %documents; 
63:  my $transactions = $Ticket->Transactions(); 
64:  while (my $trans = $transactions->Next()) { 
65:  my $attachments = $trans->Attachments(); 
66:  $attachments->Columns( qw( Id Filename ContentType Headers Subject
Parent ContentEncoding ContentType TransactionId) ); 
67:  $attachments->Limit(FIELD => 'Filename', OPERATOR => 'IS NOT', VALUE =>
'NULL', QUOTEVALUE => 0, ENTRYAGGREGATOR => 'AND'); 
68:  $attachments->Limit(FIELD => 'Filename', OPERATOR => '!=', VALUE => '',
ENTRYAGGREGATOR => 'AND'); 
69:  while (my $attach = $attachments->Next()) { 
70:  next unless ($attach->Filename()); 
...   
 
code stack:  /opt/rt3/share/html/Ticket/Elements/ShowAttachments:66
g /opt/rt3/share/html/Ticket/Elements/ShowSummary:68
g /opt/rt3/share/html/Ticket/Display.html:33
g /opt/rt3/share/html/autohandler:195
g  
raw error

Also, I did check and 3.0.9 must have installed quite a few more scripts, so
I will get to work fixing those right now. Thanks again and I look forward
to your reply


Erik 



-----Original Message-----
From: Phil Homewood [mailto:pdh at snapgear.com] 
Sent: Thursday, February 19, 2004 5:56 PM
To: 'rt-users at lists.fsck.com'
Subject: Re: [rt-users] Failed upgrade from 3.0.8 to 3.0.9


Watson, Erik wrote:
> Anyone, anyone... Bueller, Bueller?!?!

I could have sworn someone had already aid this, but maybe not...

> Ok I am having trouble getting it to look at the new 
> DBIx::SearchBuilder. I have made and remade it and installed it to no 
> avail. Does anyone else have any more detailed instructions on how to 
> fix this?

Have you, by any chance, upgraded perl and not rebuilt mod_perl?

> Oh and on the upgrade, did anyone else notice that RT now sends 2 
> replies to the customer now?

No. Check your scrips, both per-queue and global...
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com pdh at snapgear.com Ph:
+61 7 3435 2810 Fx: +61 7 3891 3630 SnapGear - A CyberGuard Company
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