[rt-users] Customizing RT 3.0 -- Best Practices?

[Michael S. Liebman]

On Wed, Feb 18, 2004 at 08:19:54PM -0500, Russ Roff wrote:
> Is there anyone who has accomplished any of this yet, or any "best
> practices" in doing such a thing?

The two most important things are to use HTML::Mason's local feature
and the overlay feature of most of the RT API modules. If you are
going to add or customize Mason components put them in
/path/to/rt3/local/html. Leave /path/to/rt3/share/html alone. For code
overlays, make your changes in *_Local.pm. There are a few existing
*_Overlay.pm modules that you can use as a starting point.

Michael
-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"