[rt-users] Customizing RT 3.0 -- Best Practices?

[Daniel Foster]

Hi Russ

> Is there anyone who has accomplished any of this yet, or any "best 
> practices" in doing such a thing?  I want to keep RT as intact as 
> possible, but it's looking more and more like I'll have to unbundle it.  

You may be better off on the rt-devel list, but basically RT has a 
wonderful extensions mechanism.  I'm just starting to play with it, but 
it might help to install RTFM and see how that handles extending RT's 
functionality.

-- 
Daniel Foster
Technical Director
34SP.com