[rt-users] RT customization fields

[Kevin Moran]

Hi,

I'm looking to create a keyword called Severity with a rating of 1 to 4.
When a ticket creatorand chooses a severity I would like this to also
automatically change the priority and due date to match the severity of
the ticket.  My perl scripting is non-existent so if someon could help
that would be great.

Regards,
Kevin

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