[rt-users] SelfService Custom Fields

[Patrick Hurley]

I decided to check this out since I'm attempting to do the same thing, and I'm encountering a similar (same?) problem.  With Karl's SelfService, I'm able to select the queue, fill in the custom fields, submit a ticket just fine.
 
However:
 
a) Through SelfService the custom fields don't show up (which isn't a big deal -- add one or two lines to Display.html)
 
and, more importantly:
 
b) When I view the ticket as a privileged user, all of the custom fields show "(no value)".  
 
So, Karl's SelfService matches where I'm at in my own customization -- can select, submit, view, etc. but haven't been able to actually update the custom field values appropriately.  These are, btw, queue-specific custom fields.
 
 
ph.


________________________________

From: rt-users-bounces at lists.bestpractical.com on behalf of Paul Barmaksezian
Sent: Thu 2/26/2004 3:11 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SelfService Custom Fields


We're actually also on 3.0.8.  Again, everything else works on the code you sent, but submitting does not put the custom fields into the ticket.  Is there anything else I need to change?
 

Paul 

	-----Original Message-----
	From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Karl Pietri
	Sent: Thursday, February 26, 2004 10:49 AM
	To: rt-users at lists.bestpractical.com
	Subject: Re: [rt-users] SelfService Custom Fields
	
	
	This was for rt 3.0.8 mabey you are using version 2?
	 
	-Karl Pietri

		----- Original Message ----- 
		From: Paul Barmaksezian <mailto:Paul.Barmaksezian at Overture.com>  
		To: rt-users at lists.bestpractical.com 
		Sent: Thursday, February 26, 2004 12:28 PM
		Subject: RE: [rt-users] SelfService Custom Fields

		Doesn't seem like this worked (I copied the whole thing to my web/html/SelfService and although it changed the look/feel, it still doesn't submit the custom fields in the ticket).
		 
		One additional note that may help - these custom fields are queue-specific - I have a link that opens a particular queue as a ticket (which brings in the custom fields).
		 
		Any other suggestions?
		 

		Paul 

			-----Original Message-----
			From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Karl Pietri
			Sent: Thursday, February 26, 2004 8:04 AM
			To: rt-users at lists.bestpractical.com
			Subject: Re: [rt-users] SelfService Custom Fields
			
			
			I had the same problem.
			

			I have tar.gz'ed the whole self service directory of mine that i modified (i dont remember what i did to it all) and i have no idea how to use diff or make patches :-)  Let me know if you have any questions.
			http://ww2.nvps.net/~karl/SelfService.tar.gz
			 
			-Karl Pietri

				----- Original Message ----- 
				From: Paul Barmaksezian <mailto:Paul.Barmaksezian at Overture.com>  
				To: rt-users at lists.bestpractical.com 
				Sent: Thursday, February 26, 2004 10:45 AM
				Subject: [rt-users] SelfService Custom Fields


				I've been searching the archives, but can't seem to find anything on this. 
				I have tried to modify SelfService/Create.html to allow non-privileged users to submit CustomFields. I can get the fields to show up on the page, but on submit, they do not make it into the ticket. Am I missing something? How can I get CustomFields to work with SelfService?

				Eventually, I'd like to create custom Scrips based on these CustomFields ... 


				Paul 

				
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