[rt-users] SelfService Custom Fields

[Paul Barmaksezian]

We're actually also on 3.0.8.  Again, everything else works on the code you sent, but submitting does not put the custom fields into the ticket.  Is there anything else I need to change?
 

Paul 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Karl Pietri
Sent: Thursday, February 26, 2004 10:49 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] SelfService Custom Fields


This was for rt 3.0.8 mabey you are using version 2?
 
-Karl Pietri

----- Original Message ----- 
From: Paul Barmaksezian <mailto:Paul.Barmaksezian at Overture.com>  
To: rt-users at lists.bestpractical.com 
Sent: Thursday, February 26, 2004 12:28 PM
Subject: RE: [rt-users] SelfService Custom Fields

Doesn't seem like this worked (I copied the whole thing to my web/html/SelfService and although it changed the look/feel, it still doesn't submit the custom fields in the ticket).
 
One additional note that may help - these custom fields are queue-specific - I have a link that opens a particular queue as a ticket (which brings in the custom fields).
 
Any other suggestions?
 

Paul 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Karl Pietri
Sent: Thursday, February 26, 2004 8:04 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] SelfService Custom Fields


I had the same problem.


I have tar.gz'ed the whole self service directory of mine that i modified (i dont remember what i did to it all) and i have no idea how to use diff or make patches :-)  Let me know if you have any questions.
http://ww2.nvps.net/~karl/SelfService.tar.gz
 
-Karl Pietri

----- Original Message ----- 
From: Paul Barmaksezian <mailto:Paul.Barmaksezian at Overture.com>  
To: rt-users at lists.bestpractical.com 
Sent: Thursday, February 26, 2004 10:45 AM
Subject: [rt-users] SelfService Custom Fields


I've been searching the archives, but can't seem to find anything on this. 
I have tried to modify SelfService/Create.html to allow non-privileged users to submit CustomFields. I can get the fields to show up on the page, but on submit, they do not make it into the ticket. Am I missing something? How can I get CustomFields to work with SelfService?

Eventually, I'd like to create custom Scrips based on these CustomFields ... 


Paul 



  _____  




_______________________________________________
rt-users mailing list
rt-users at lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm




  _____  




_______________________________________________
rt-users mailing list
rt-users at lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040226/ff79c461/attachment.htm>