[rt-users] RTFM 2.0.3rc5 troubles still

[Cerion Armour-Brown]

Just adding a me too - same questions, same problems!
Cerion


On Friday 27 February 2004 10:50, Panu wrote:
> I tried to get an answer couple of times earlier but no one was able to
> help then.
>
> I have upgraded RT, PERL, and modperl (3.0.9, 5.8.3, 1.29) and all
> depencies are ok. I dropped all RTFM tables and removed RTFM rows from
> acl table. So I shouldn't have anything remaining from earlier RTFM
> install?
>
> I downloaded latest version (at the time 203rc5) unpacked etc. and said
> make install.
>
> Installer asks for DB password twice (for schema and then for acl) and
> then promptly exits.
>
> Question: Is the install process supposed to exit just after the second
> password question? If yes then I suggest making somekind of summary
> after the last message that everything was ok. Or add a section to
> documentation where to find install log or something where the success
> of it can be checked.
>
> Problem:
>
> What I'm missing from my RTFM install is the automatic filling of the
> article/custom field from a ticket. From the documentation I got the
> impression that if the customfield in the class is of type textsingle
> the ticked body would be filled in automatically? That isn't the case
> for me.
>
> Missing that functionality makes RTFM very ankward to use and I can't
> see any of our users bothering with filling the information from the
> ticket by hand. Also the referrer fields could be filled automatically too?
>
> Thank you for your assistance,
>
> Panu
>
>
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