[rt-users] RE: Mangled Attachments in SelfService

[Paul Barmaksezian]

Well, we're on 5.8.0 and I don't think there is much of a difference, is there?  Plus, why would it work in the main area of RT and not SelfService?  And why would it work on the first ticket in a session on not the subsequent tickets?

Maybe there is something 5.8.3 that deals with sessions?  Never heard of it ...

Paul


-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Friday, February 27, 2004 1:35 PM
To: Paul Barmaksezian
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RE: Mangled Attachments in SelfService


Sounds like you're running with a version of perl before 5.8.3. The 
correct fix is to upgrade to perl 5.8.3


On Feb 27, 2004, at 4:31 PM, Paul Barmaksezian wrote:

> To give a little more detail, this seems to happen for subsequent 
> requests within the same session.  It looks like the first ticket 
> created in a session has the attachment come through fine.  But any 
> other created tickets within the session are mangled.  Any ideas?
>
> Paul
>
>  -----Original Message-----
>  From:   Paul Barmaksezian 
>  Sent:   Friday, February 27, 2004 12:50 PM
>  To:     rt-users at lists.bestpractical.com
> Subject:        Mangled Attachments in SelfService
>
> It seems as though SelfService cannot properly handle binary 
> attachments like Word or Excel documents.  I keep getting back mangled 
> data (sometimes they won't even load into the application, other times 
> the data is just way off).  Is there something wrong with the 
> encoding?  The main RT area doesn't have this issue.
>
> Was there maybe a patch for this?
>
> Paul
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