[rt-users] RE: Mangled Attachments in SelfService

[Todd Chapman]

You need Perl 5.8.3.

If you did a search of the list archives you wouldn't
even be asking the question.

-Todd

On Fri, Feb 27, 2004 at 01:40:13PM -0800, Paul Barmaksezian wrote:
> Well, we're on 5.8.0 and I don't think there is much of a difference, is there?  Plus, why would it work in the main area of RT and not SelfService?  And why would it work on the first ticket in a session on not the subsequent tickets?
> 
> Maybe there is something 5.8.3 that deals with sessions?  Never heard of it ...
> 
> Paul
> 
> 
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: Friday, February 27, 2004 1:35 PM
> To: Paul Barmaksezian
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RE: Mangled Attachments in SelfService
> 
> 
> Sounds like you're running with a version of perl before 5.8.3. The 
> correct fix is to upgrade to perl 5.8.3
> 
> 
> On Feb 27, 2004, at 4:31 PM, Paul Barmaksezian wrote:
> 
> > To give a little more detail, this seems to happen for subsequent 
> > requests within the same session.  It looks like the first ticket 
> > created in a session has the attachment come through fine.  But any 
> > other created tickets within the session are mangled.  Any ideas?
> >
> > Paul
> >
> >  -----Original Message-----
> >  From:   Paul Barmaksezian 
> >  Sent:   Friday, February 27, 2004 12:50 PM
> >  To:     rt-users at lists.bestpractical.com
> > Subject:        Mangled Attachments in SelfService
> >
> > It seems as though SelfService cannot properly handle binary 
> > attachments like Word or Excel documents.  I keep getting back mangled 
> > data (sometimes they won't even load into the application, other times 
> > the data is just way off).  Is there something wrong with the 
> > encoding?  The main RT area doesn't have this issue.
> >
> > Was there maybe a patch for this?
> >
> > Paul
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.bestpractical.com
> > http://lists.bestpractical.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm