[rt-users] can't login through web interface

[Ruslan U. Zakirov]

Geoffrey Knauth wrote:
> On Dec 31, 2003, at 09:20, Ruslan U. Zakirov wrote:
> 
>> Geoffrey Knauth wrote:
>>
>>> I tried root/password, thanks.  After I press the Login button, I 
>>> just get another login screen with Username/Password blank.
>>
>> And no error message close login box?
> 
> 
> No error.
> 
>> Try specify login and pass in URL:
>> rt.example.com/?name=root&pass=password
> 
> 
> Tried that, same behavior (login screen displays again).
> 
>> rt log within debug level?
> 
> 
> I'll have to figure out how to get rt to dump logs or debug logs.  Right 
> now, I don't see that rt is logging anything.

Use RT_SiteConfig.pm
By default RT uses SysLog, but you can specify standalone file.
Defautls are in RT_Config.pm

Look in your configs again: httpd, RT.
I really don't know where problem is.

If you are using httpd2 and mp2 then try to update it from sources.

	Good luck. Ruslan.
> 
>> httpd logs?
> 
> 
> access_log provided an interesting clue:
> 127.0.0.1 - - [31/Dec/2003:09:25:50 -0500] "user=root&pass=passwordGET 
> /favicon.ico HTTP/1.1" 501 392
> 
> I never saw CGI parameters appear *before* GET like this.  Looks wrong. 
>  And indeed:
> 
> error_log is not happy about that either:
> [Wed Dec 31 03:23:48 2003] [notice] Apache/1.3.28 (Darwin) mod_perl/1.26 
> configured -- resuming normal operations
> [Wed Dec 31 03:23:48 2003] [notice] Accept mutex: flock (Default: flock)
> [Wed Dec 31 09:25:35 2003] [error] [client 127.0.0.1] File does not 
> exist: /opt/rt3/share/html/favicon.ico
> [Wed Dec 31 09:25:50 2003] [error] [client 127.0.0.1] Invalid method in 
> request user=root&pass=passwordGET /favicon.ico HTTP/1.1
> 
>> Update Digest::MD5 to latest.
> 
> 
> $ perldoc -m Digest::MD5 | grep 'VERSION ='
> $VERSION = '2.33';  # $Date: 2003/12/07 08:40:18 $
> 
>> What browser you are using?
> 
> 
> On Mac OS X:  Safari 1.0, IE 5.5, NS 7.  Same behavior for each browser.
So it's server side issue.
> 
>> Can you view Cookies? There is should be something like RT_SID if 
>> don't use external auth.
> 
> 
> Yes, the cookie is there.
Seems to like httpd relaited error.

> 
>> Good luck. Ruslan. Happy new year to all of you.
> 
> 
> Thanks.  S novym godom!  Happy New Year!
Thanks.
> 
> Geoffrey
> -- 
> Geoffrey S. Knauth | http://knauth.org/gsk
>