[rt-users] Can't find in docs: how users check ticket status?

[Michael Marziani]

Ok, I am attempting to log into the self-service as an unprivileged
(autocreated) user, but it will not allow this without a password.  Is there
a default password set up for autocreated users?  Thanks!

-Michael

-----Original Message-----
From: Ruslan U. Zakirov [mailto:cubic at acronis.ru]
Sent: Monday, January 05, 2004 10:19 AM
To: Michael Marziani
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Can't find in docs: how users check ticket
status?


Michael Marziani wrote:
> I'm sure I just missed something, but I've scanned the documents for this
> information and have not found it:
>
> Is there a method for [unprivileged] users to obtain current ticket status
> and perhaps retrieve the ticket history?

SelfService
1) '/SelfService' in URL.
2) Or setup password for email created user and log under this account
into RT WebUI.
Are you looking for something like this?

Mail notifications.
1) Create scrip that notifies requestors about status changes.

		Best Regards. Ruslan.
>
> Thanks!
>
> -Michael
>
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