[rt-users] priority change as due date draws near

[MAS]

--On 07 January 2004 15:43 +1000 Mike Husband <m.husband at leadup.com.au>
wrote:

> The RT manual description of priority states: 
>   By setting a final priority you can make a ticket's priority increase
> or decrease 
>   as its due date draws closer. 
>   
> I have not observed this behaviour. 
> Is there something which needs to be done to make this happen, or is it
> not built in? 
> Do I need to write my own sql script/cron job to make it happen? 

This is answered in the mailing list archives -- I know, because I asked
the question last month.

It doesn't happen automatically; you need to set up a cron job using
bin/rt-crontool.

mike