[rt-users] How to work with Statistics3

[Kelly F. Hickel]

You can go to where you built GD::Graph (/root/.cpan/build/GDGraph-1.43
if you installed as root via CPAN), type "make samples" and then see if
you can view the resulting .png files.  That will tell you whether or
not GD::Graph is working.  I have to tell you that mine is working,
although I can't see any graphs in the stats package.

I've found a pretty serious bug in the Statistics package, I've fixed
one of the reports, but need to go through the rest as well.
RT::Date->SetToMidnight() sets the specified date object to midnight
GMT, but the rest of the stats package assumes it's midnight local time.

I haven't looked into the graph problem yet, but hope to yet this week.

I'm also reorganizing the code, hopefully making it easier to
read/modify......

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: Micah Cooper [mailto:coopermj at muohio.edu]
> Sent: Wednesday, January 07, 2004 6:52 AM
> To: <rt-users at lists.fsck.com> <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] How to work with Statistics3
> 
> I installed to /opt/rt3/local/html and installed GD and GD::Graph w/o
> error, but also do not get the graphs. Is GD::Graph the only module
> needed and is there a way to easily test my GD::Graph installation?
> 
> Thanks
> -Micah
> --------------------------------------------------------
> Micah J. Cooper
> Manager, Computing Services
> School of Engineering & Applied Science
> Miami University, Oxford OH  45056
> On Jan 6, 2004, at 9:17 AM, Kelly F. Hickel wrote:
> 
> > I don't know that I can help too much, as my graphs don't work
either,
> > but you should have unpacked it into /opt/rt3/local/html.  The link
> > does
> > show up in my left hand menu bar
> >
> > Kelly F. Hickel
> > Senior Software Architect
> > MQSoftware, Inc
> > 952.345.8677
> > kfh at mqsoftware.com
> >
> >
> >> -----Original Message-----
> >> From: Ada Hui [mailto:myqu at hotmail.com]
> >> Sent: Tuesday, January 06, 2004 1:21 AM
> >> To: rt-users at lists.fsck.com
> >> Subject: [rt-users] How to work with Statistics3
> >>
> >> Dear All,
> >>
> >> I've trying to make the Statistic 3 work for RT. I seems installed
> >> GD::Graph
> >> successfully after a lot of work (install every little thing to
make
> > GD
> >> work
> >> and then GD::Graph).
> >>
> >> However the graphs still doesn't show and i haven't got the link in
> > the
> >> left
> >> panel. I wonder if i have miss anything (i unpacked it into
> >> /opt/rt3/share/html and installed GD::Graph)? Btw, is there any
guide
> > with
> >> Statistics3? coz i don't really know what i expect to see. Though
i'm
> > sure
> >> i
> >> haven't got what i should have.
> >>
> >> For example, in the RT Statistics: Calls per queue per day  page,
> > there is
> >> edv-b  edv-hh  edvintern  columns, what does that mean? Can anyone
> > tell me
> >> a
> >> bit more about this statistics package? I'm sorry if i asked any
> > stupid
> >> question but i do tried to read the list achieve and can't find
much
> > clue.
> >>
> >> Thanks in advance for anyone's help!
> >>
> >> Best Rgds,
> >> Ada
> >>
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