[rt-users] How to work with Statistics3

[John Giles]

Can anyone tell those having problems with Statistics3 not showing the 
charts
what versions of these programs need to be installed to make it work
GD
GD::Graph
libgd.so
of course, please include any other programs needed I might have missed 
above.
                                                                                                                     I 
am on RedHat 9 running RT 3.0.8 with mysql.
I have gd-devel-1.8.4-11 installed but I believe the Statistics3 package
needs a v2.+

John Giles
john at trdlnk.com


On Tue, 6 Jan 2004 08:17:55 -0600, Kelly F. Hickel <kfh at mqsoftware.com> 
wrote:

> I don't know that I can help too much, as my graphs don't work either,
> but you should have unpacked it into /opt/rt3/local/html.  The link does
> show up in my left hand menu bar
>
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
>
>
>> -----Original Message-----
>> From: Ada Hui [mailto:myqu at hotmail.com]
>> Sent: Tuesday, January 06, 2004 1:21 AM
>> To: rt-users at lists.fsck.com
>> Subject: [rt-users] How to work with Statistics3
>>
>> Dear All,
>>
>> I've trying to make the Statistic 3 work for RT. I seems installed
>> GD::Graph
>> successfully after a lot of work (install every little thing to make
> GD
>> work
>> and then GD::Graph).
>>
>> However the graphs still doesn't show and i haven't got the link in
> the
>> left
>> panel. I wonder if i have miss anything (i unpacked it into
>> /opt/rt3/share/html and installed GD::Graph)? Btw, is there any guide
> with
>> Statistics3? coz i don't really know what i expect to see. Though i'm
> sure
>> i
>> haven't got what i should have.
>>
>> For example, in the RT Statistics: Calls per queue per day  page,
> there is
>> edv-b  edv-hh  edvintern  columns, what does that mean? Can anyone
> tell me
>> a
>> bit more about this statistics package? I'm sorry if i asked any
> stupid
>> question but i do tried to read the list achieve and can't find much
> clue.
>>
>> Thanks in advance for anyone's help!
>>
>> Best Rgds,
>> Ada
>>
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