[rt-users] Re: Dealing with ex-employees

[Damian Gerow]

Thus spake seph (seph at directionless.org) [07/01/04 14:01]:
> > The best idea thus far is to revoke *all* rights to RT (user may not be
> > granted rights, user may not access),
> 
> the privileged/non-privileged distinction might be useful here. Or
> groups may provide a useful abstraction barrier.

Yes, but if we leave the account with access to RT, they can continue to
correspond via e-mail to older tickets that they owned.  While this isn't
likely, it's something we'd like to avoid.

> > then set up a custom Scrip that will check to make sure the owner of
> > the ticket being corresponded on may be granted rights.
> 
> If I were dealing with this, I'd either set closed tickets to being
> owned by nobody or change an ex-employee's tickets to nobody. And have
> followup to tickets owned by nobody going to the group, or the
> manager.

That's what we're trying to figure out.  Is setting to 'Nobody' enough?
Should we make the delegators the owners?  How badly will this screw up RT
statistics (i.e. Bob leaves, Bob had two thousand resolved tickets, now
Sally, a delegator, has an extra two thousand resolved tickets)?

I definitely don't want to change the owner of Resolved tickets to Nobody,
as there *are* valid reasons for opening a once-resolved ticket.