[rt-users] Re: Dealing with ex-employees

[Jesse Vincent]

On Wed, Jan 07, 2004 at 02:44:32PM -0500, Damian Gerow wrote:
> Thus spake Jesse Vincent (jesse at bestpractical.com) [07/01/04 14:24]:
> > The empty email address is a special case and should work just fine for
> > multiple users.
> 
> What does this 'special case' do?  Does the e-mail get rejected?  Does all
> correspondance on the ticket go through the normal queue Scrips (i.e.
> messages sent to AdminCc:'s and Cc:'s), or just sit there in the empty
> ticket?

That RT user will no longer have an email address. If you've removed
them as a privileged user, they'll won't be able to log in, send mail
through RT or have RT send them mail. It doesn't solve the problem of
local configuration not notifying anyone other than the owner of a
ticket.

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