[rt-users] Re: Dealing with ex-employees

[Jesse Vincent]

> That's the problem we're trying to solve -- what happens with all their old
> tickets?  We don't want the notifications going to them (the blanked e-mail
> address works for that, and also avoids some problems with just fully
> disabling access to RT for that user), but re-assigning tickets is something
> we'd like to avoid.  It and the custom Scrip action are the best options so
> far, just wondering if there's anything else we can do.

I think a custom scrip-action to Notify the owner if they're a
privileged user with an email address, otherwise flip the owner to
nobody and notify all adminccs is the "Right" answer.

> _______________________________________________
> rt-users mailing list
> rt-users at lists.bestpractical.com
> http://lists.bestpractical.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.