[rt-users] Problem with Creating a Ticket

[Mike Ridilla]

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Wednesday, January 07, 2004 3:52 PM
To: Mike Ridilla
Cc: 'rt-users at lists.bestpractical.com'
Subject: Re: [rt-users] Problem with Creating a Ticket





On Wed, Jan 07, 2004 at 03:17:28PM -0500, Mike Ridilla wrote:
> >  
> > I recently install RT using the following configuration:
> >  
> > RT 3.03
> 
> >>Can you verify that the problem still exists with a recent version of
> >>RT, like 3.0.8?
> 
> I just upgraded to 3.0.8 and I'm still having the same problems....any
> thoughts/hints?

>Have a look at your error logs, as a first pass.

This is the apache error log after I click the 'Create' button to create the
ticket and then get the apache internal server error:

[Wed Jan  7 16:57:49 2004] [error] [client 10.7.3.109] FastCGI: comm with
server "/usr/local/rt3/bin/mason_handler.fcgi" aborted: idle timeout (30
sec)
[Wed Jan  7 16:57:49 2004] [error] [client 10.7.3.109] FastCGI: incomplete
headers (0 bytes) received from server
"/usr/local/rt3/bin/mason_handler.fcgi"

Here is the access log from the same incident:

10.7.3.109 - - [07/Jan/2004:16:57:10 -0500] "POST /index.html HTTP/1.1" 200
7268
10.7.3.109 - - [07/Jan/2004:16:57:10 -0500] "GET /NoAuth/webrt.css HTTP/1.1"
200 6945
10.7.3.109 - - [07/Jan/2004:16:57:10 -0500] "GET /NoAuth/images//bplogo.gif
HTTP/1.1" 304 -
10.7.3.109 - - [07/Jan/2004:16:57:13 -0500] "GET /Ticket/Create.html?Queue=1
HTTP/1.1" 200 10139
10.7.3.109 - - [07/Jan/2004:16:57:13 -0500] "GET /NoAuth/webrt.css HTTP/1.1"
200 6945
10.7.3.109 - - [07/Jan/2004:16:57:13 -0500] "GET /NoAuth/images//bplogo.gif
HTTP/1.1" 304 -
10.7.3.109 - - [07/Jan/2004:16:57:49 -0500] "POST /Ticket/Create.html
HTTP/1.1" 500 628

Are there any other RT logs I should be aware of?

Thanks!
Mike Ridilla
Network Admin - GCS



> Thanks!
> Mike Ridilla
> 
> -- 
> http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
> 

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http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.