[rt-users] Re: Dealing with ex-employees

[Damian Gerow]

Thus spake AJ (rt at musefoundry.com) [08/01/04 14:24]:
> Not sure if you got the answer you were looking for but perhaps this would
> work..
> 
> It's a lot simpler than changing your processes
> 
> Script 1: Create a script that sends a reply if the ticket is already closed
> Custom condition:
> return 1 if ($self->TicketObj->Status=~/Closed/);

Sometimes, there are valid reasons for re-opening a Resolved ticket, so this
won't work.