[rt-users] Create New Ticket in -->

[Witold Koziel]

Not sure if this is the right place, but it worked for us.


-----Original Message-----
From:	AJ [mailto:rt at musefoundry.com]
Sent:	Fri 1/9/2004 9:43 PM
To:	Witold Koziel; MikeHamilton at clovisusd.k12.ca.us; rt-users at lists.fsck.com
Cc:	
Subject:	RE: [rt-users] Create New Ticket in -->
I am curious as to why you edited the cache file and not the original?

Do those changes find their way into the original?



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Witold Koziel
Sent: Friday, January 09, 2004 9:34 PM
To: MikeHamilton at clovisusd.k12.ca.us; rt-users at lists.fsck.com
Subject: RE: [rt-users] Create New Ticket in -->

One way to solve this is to create a "dummy" queue caled **SELECT QUEUE
(it will appear at the top of your list) - at least the post will not go to
a wrong queue.

We have edited:
/opt/rt3/var/mason_data/obj/standard/Elements/SelectNewTicketQueue

<...>
#line 26 /opt/rt3/share/html/Elements/SelectNewTicketQueue
#
# Add Label to Queue Drop Down Menu
#
$m->print( '<OPTION VALUE="0">SELECT QUEUE
' );
$m->print( '</OPTION>
' );
 foreach my $queue (@{$session{'create_in_queues'}}) {
$m->print( '<OPTION VALUE="' );
<...>

-Thanks,

Witek


-----Original Message-----
From:	rt-users-bounces at lists.bestpractical.com on behalf of
MikeHamilton at clovisusd.k12.ca.us
Sent:	Fri 1/9/2004 7:28 PM
To:	rt-users at lists.fsck.com
Cc:	
Subject:	[rt-users] Create New Ticket in -->
Our techs that use RT would like for the drop down box that appears to the 
right of the words "Create New Ticket In" to be empty by default - it 
seems that some techs have been accidentally creating tickets in the first 
queue in the list because they are forgetting to select the queue 
beforehand. Anyone know how I can accomplish this?



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