[rt-users] Create New Ticket in -->

[Kelly F. Hickel]

You should probably make that change in your "local" area
(/opt/rt3/local/html/Elements/SelectNewTicketQueue for RedHat).  That's
the recommended place to make local customizations, that won't get
overwritten by future updates, nor lost when the cache is cleared.

-Kelly

> -----Original Message-----
> From: Witold Koziel [mailto:witold_koziel at kaplan.com]
> Sent: Friday, January 09, 2004 8:54 PM
> To: AJ; MikeHamilton at clovisusd.k12.ca.us; rt-users at lists.fsck.com
> Subject: RE: [rt-users] Create New Ticket in -->
> 
> Not sure if this is the right place, but it worked for us.
> 
> 
> -----Original Message-----
> From:	AJ [mailto:rt at musefoundry.com]
> Sent:	Fri 1/9/2004 9:43 PM
> To:	Witold Koziel; MikeHamilton at clovisusd.k12.ca.us; rt-
> users at lists.fsck.com
> Cc:
> Subject:	RE: [rt-users] Create New Ticket in -->
> I am curious as to why you edited the cache file and not the original?
> 
> Do those changes find their way into the original?
> 
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Witold
> Koziel
> Sent: Friday, January 09, 2004 9:34 PM
> To: MikeHamilton at clovisusd.k12.ca.us; rt-users at lists.fsck.com
> Subject: RE: [rt-users] Create New Ticket in -->
> 
> One way to solve this is to create a "dummy" queue caled **SELECT
QUEUE
> (it will appear at the top of your list) - at least the post will not
go
> to
> a wrong queue.
> 
> We have edited:
> /opt/rt3/var/mason_data/obj/standard/Elements/SelectNewTicketQueue
> 
> <...>
> #line 26 /opt/rt3/share/html/Elements/SelectNewTicketQueue
> #
> # Add Label to Queue Drop Down Menu
> #
> $m->print( '<OPTION VALUE="0">SELECT QUEUE
> ' );
> $m->print( '</OPTION>
> ' );
>  foreach my $queue (@{$session{'create_in_queues'}}) {
> $m->print( '<OPTION VALUE="' );
> <...>
> 
> -Thanks,
> 
> Witek
> 
> 
> -----Original Message-----
> From:	rt-users-bounces at lists.bestpractical.com on behalf of
> MikeHamilton at clovisusd.k12.ca.us
> Sent:	Fri 1/9/2004 7:28 PM
> To:	rt-users at lists.fsck.com
> Cc:
> Subject:	[rt-users] Create New Ticket in -->
> Our techs that use RT would like for the drop down box that appears to
the
> right of the words "Create New Ticket In" to be empty by default - it
> seems that some techs have been accidentally creating tickets in the
first
> queue in the list because they are forgetting to select the queue
> beforehand. Anyone know how I can accomplish this?
> 
> 
> 
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> 
> 
> 
> 
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