[rt-users] Email encoding

[Ruslan U. Zakirov]

Samuel Tardieu wrote:
> I have a problem with encoding of tickets.
> 
> I send mail to RT with "Content-Type: text/plain; charset=iso-8859-1".
> In RT (WWW interface), they show up as improper utf-8 characters.
> 
> Moreover, when I send mail through RT, recipients get a mail with
> improper accents to, with:
> 
> Managed-BY: RT 3.0.8 (http://www.bestpractical.com/rt/)
> X-RT-Original-Encoding: utf-8
> Content-Type: text/plain; charset="iso-8859-1"
> 
> Is there a way to get a real conversion iso-8859-1 -> utf-8 when a
> mail enters RT? Settings in RT_SiteConfig.pm are:
RT do convert all text parts of emails to UTF-8 and store it in DB.
Internaly RT always try to work with UTF-8.

WebUI always work with UTF-8 encoding, except when you touche download 
href, RT use original encoding here.

Outgoing email encoding can be chosen with $EmailOutputEncoding config 
option and could be only one. By default it's UTF, but you've changed 
this to 'iso-8859-1'(below).
> 
> @EmailInputEncodings = qw(iso-8859-1 utf-8 us-ascii) unless (@EmailInputEncodings);
This option used only if RT fail input encoding detection of email part 
then it use Encode::GUESS with your list.
> Set($EmailOutputEncoding , 'iso-8859-1');
This is used when RT send emails. I use UTF(default), I have to because 
of multilang.
> 
> Thanks in advance.
> 
>   Sam