[rt-users] Email encoding

[Samuel Tardieu]

I have a problem with encoding of tickets.

I send mail to RT with "Content-Type: text/plain; charset=iso-8859-1".
In RT (WWW interface), they show up as improper utf-8 characters.

Moreover, when I send mail through RT, recipients get a mail with
improper accents to, with:

Managed-BY: RT 3.0.8 (http://www.bestpractical.com/rt/)
X-RT-Original-Encoding: utf-8
Content-Type: text/plain; charset="iso-8859-1"

Is there a way to get a real conversion iso-8859-1 -> utf-8 when a
mail enters RT? Settings in RT_SiteConfig.pm are:

@EmailInputEncodings = qw(iso-8859-1 utf-8 us-ascii) unless (@EmailInputEncodings);
Set($EmailOutputEncoding , 'iso-8859-1');

Thanks in advance.

  Sam
-- 
Samuel Tardieu -- sam at rfc1149.net -- http://www.rfc1149.net/sam