[rt-users] Re: Customers db in RT?

[seph]

Johan Kuuse <kuuse at redantigua.com> writes:

> Completely new to RT, I wonder if there is a way to import a customers
> database into RT?
> The only table in the RT db I can imaging for customer's use is the
> "Users" table.
> But of course I never want the customers to have access to the system...
>
> The idea is to change our existing ticket system (GoldMine) for
> something better.
> The application should manage tickets (managed by  our call center),
> related to a predefined group (our customers).
> If RT isn't aimed for this kind of application, I apologize for my
> ignorance.
> Then, may you recommend a similar application?

I'm confused about what you want. What do you mean the only table in
RT you'd use is "Users" why would you be using the raw sql tables
anyhow? 

As the website says:

     RT is an enterprise-grade ticketing system which enables a group
     of people to intelligently and efficiently manage tasks, issues,
     and requests submitted by a community of users.

If you're looking for a ticketing system, to be used in a call center,
RT will do that. If you know perl, it's pretty easily customizable.

Lastly what kind of 'customer's db'? Is this a database of users? a
database of tickets? You can certainly import either into rt, but
you're probably going to have to write the import routine if you're
migrating ticket database.

seph