[rt-users] Re: Customers db in RT?

[Johan Kuuse]

OK, I'll try to make myself a bit clearer:

Our current ticketing system, GoldMine includes a table with customers 
info, i.e. a hotted Customers Address Book.
I refer to the Address Book when I mention the customers db.

The "customer feature" I am looking for is, when creating a ticket, 
associating it not only with an ticket owner, but also with a customer 
record (i.e. the Address Book) instead of only an email address.  
I was investigating the raw tables to be sure I did not miss something 
such as the mentioned "customer feature".

As I am in the research state I am looking for a ticketing system 
including an address book.
It seems hard to find though, so maybe I have start hacking... ;-)

Best Regards,
Johan Kuuse

seph wrote:

>Johan Kuuse <kuuse at redantigua.com> writes:
>
>  
>
>>Completely new to RT, I wonder if there is a way to import a customers
>>database into RT?
>>The only table in the RT db I can imaging for customer's use is the
>>"Users" table.
>>But of course I never want the customers to have access to the system...
>>
>>The idea is to change our existing ticket system (GoldMine) for
>>something better.
>>The application should manage tickets (managed by  our call center),
>>related to a predefined group (our customers).
>>If RT isn't aimed for this kind of application, I apologize for my
>>ignorance.
>>Then, may you recommend a similar application?
>>    
>>
>
>I'm confused about what you want. What do you mean the only table in
>RT you'd use is "Users" why would you be using the raw sql tables
>anyhow? 
>
>As the website says:
>
>     RT is an enterprise-grade ticketing system which enables a group
>     of people to intelligently and efficiently manage tasks, issues,
>     and requests submitted by a community of users.
>
>If you're looking for a ticketing system, to be used in a call center,
>RT will do that. If you know perl, it's pretty easily customizable.
>
>Lastly what kind of 'customer's db'? Is this a database of users? a
>database of tickets? You can certainly import either into rt, but
>you're probably going to have to write the import routine if you're
>migrating ticket database.
>
>seph
>  
>