[rt-users] Problem with Template/Approvals Creation

[Stephen Miles]

Hello again all.

I still seem to be having some issues with creating tickets dependant on 
an approval ticket.

I did manage to get it working of a fashion using rt
version 3.0.8rc1 although there were still some erros that were causing 
problems.
I then found that there was an apt-get package on Debian unstable so I 
cleared the DB and installed that instead. Now I get no errors while 
creating the templates/scripts on the Operations queue or globaly but 
the ticket never appears in the approvals Queue, although if I click 
approvals as the manager I see the approval there waiting, the original 
ticket however is not dependant on this approval being resolved!

The output I get when creating a ticket in the Operations Queue as a 
normal user (not a member of the approvals group/queue) is below.

I have followed all the advise in the list (past and present) and have 
tried just TOP but still no luck.

Can someone please tell me what I am doing wrong? It appears that the 
Approval ticket is being created but because the original ticket does 
not exist the depended-on-by is skipped.

Please help!!

Thanks,
Stephen


Jan 16 16:23:20 stephenm RT: Guessed encoding: utf8
Jan 16 16:23:22 stephenm RT: 
<rt-3.0.7_01-11-22.12.1690687261033 at callplus.co.nz> #11/22 - Scrip 2 
(/usr/share/perl5/RT/Action/SendEmail.pm:92)
Jan 16 16:23:22 stephenm RT: 
<rt-3.0.7_01-11-22.12.1690687261033 at callplus.co.nz> sent To: 
root at localhost Cc:  Bcc:  (/usr/share/perl5/RT/Action/SendEmail.pm:302)
Jan 16 16:23:22 stephenm RT: 
<rt-3.0.7_01-11-22.4.62366747299797 at callplus.co.nz> #11/22 - Scrip 3 
(/usr/share/perl5/RT/Action/SendEmail.pm:92)
Jan 16 16:23:23 stephenm RT: 
<rt-3.0.7_01-11-22.4.62366747299797 at callplus.co.nz>  No recipients 
found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Jan 16 16:23:23 stephenm RT: Workflow: processing codereview of 
RT::Ticket=HASH(0x963302c)
Jan 16 16:23:23 stephenm RT: Workflow: evaluating Subject: Code review 
for {$Tickets{'TOP'}->Subject} Queue: Approvals Type: Approval 
Depended-On-By: {$Tickets{'TOP'}->Id} Content: Someone has created a 
ticket. you should review and approve it, so they can finish their work 
ENDOFCONTENT
Jan 16 16:23:23 stephenm RT: Workflow: yielding Subject: Code review for 
vvghfghgfh Queue: Approvals Type: Approval Depended-On-By: 11 Content: 
Someone has created a ticket. you should review and approve it, so they 
can finish their work ENDOFCONTENT
Jan 16 16:23:24 stephenm RT: 
<rt-3.0.7_01-12-23.15.7235131460153 at callplus.co.nz> #12/23 - Scrip 2 
(/usr/share/perl5/RT/Action/SendEmail.pm:92)
Jan 16 16:23:24 stephenm RT: 
<rt-3.0.7_01-12-23.15.7235131460153 at callplus.co.nz>  No recipients 
found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Jan 16 16:23:24 stephenm RT: 
<rt-3.0.7_01-12-23.11.6780145715457 at callplus.co.nz> #12/23 - Scrip 3 
(/usr/share/perl5/RT/Action/SendEmail.pm:92)
Jan 16 16:23:24 stephenm RT: 
<rt-3.0.7_01-12-23.11.6780145715457 at callplus.co.nz>  No recipients 
found. Not sending.  (/usr/share/perl5/RT/Action/SendEmail.pm:257)
Jan 16 16:23:25 stephenm RT: Ticket 12 created in queue 'Approvals' by 
RT_System (/usr/share/perl5/RT/Ticket_Overlay.pm:635)
Jan 16 16:23:25 stephenm RT: Assigned codereview with 12
Jan 16 16:23:25 stephenm RT: Handling links for 12
Jan 16 16:23:25 stephenm RT: Skipping DependedOnBy link for 11 
(non-existent)
Jan 16 16:23:25 stephenm RT: Handling postponed actions for 
RT::Ticket=HASH(0x96e217c)


Stephen Miles wrote:
> Hi there all,
> 
> I'm new to the list and the world of rt so sorry if this question has 
> been asked and answered. I did search the list archives but could find 
> no answer so though I would ask here.
> 
> I am trying to setup a group, queue and make an approval for that queue. 
> I have managed to get it sort of working but only with root as the owner 
> of the approval ticket.
> 
> Anyway the first problem I am having is an error that reads: [crit]: 
> Trying to check RT::Queue rights for an unspecified RT::Queue 
> (/opt/rt3/lib/RT/Principal_Overlay.pm:355) when I try to create a 
> template for the queue I have made. I have tried making several queues 
> and using the general queue and get the same result. Hence when I go 
> through the approval/workflow creation process the template is not there 
> for use, although it is there in the DB.
> 
> Any help would be great.
> 
> System info: debian woody with a 2.4.20 kernel on an intel box. rt 
> version 3.0.8rc1, apache webserver and a mysql backend.
> 
> 
> Thanks in advance,
> 
> Stephen
> 
> 
> 
> 
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