[rt-users] Problem with Template/Approvals Creation

Jean-Pierre FORCIOLI jean-pierre.forcioli at cyber-networks.fr
Thu Jan 8 01:18:47 EST 2004


Stephen Miles wrote:

> [...]
> Anyway the first problem I am having is an error that reads: [crit]: 
> Trying to check RT::Queue rights for an unspecified RT::Queue 
> (/opt/rt3/lib/RT/Principal_Overlay.pm:355) when I try to create a 
> template for the queue I have made. I have tried making several queues 
> and using the general queue and get the same result. Hence when I go 
> through the approval/workflow creation process the template is not 
> there for use, although it is there in the DB.

I've exactly the same error message with RT 3.0.7/MySQL 4.0.
The message appears only for attempts to create template for a specific 
queue. So it's impossible to create template for a specific queue.
I don't have this problem when creating "global template".

Regards.




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