[rt-users] Problem with Template/Approvals Creation
Jean-Pierre FORCIOLI
jean-pierre.forcioli at cyber-networks.fr
Thu Jan 8 01:18:47 EST 2004
Stephen Miles wrote:
> [...]
> Anyway the first problem I am having is an error that reads: [crit]:
> Trying to check RT::Queue rights for an unspecified RT::Queue
> (/opt/rt3/lib/RT/Principal_Overlay.pm:355) when I try to create a
> template for the queue I have made. I have tried making several queues
> and using the general queue and get the same result. Hence when I go
> through the approval/workflow creation process the template is not
> there for use, although it is there in the DB.
I've exactly the same error message with RT 3.0.7/MySQL 4.0.
The message appears only for attempts to create template for a specific
queue. So it's impossible to create template for a specific queue.
I don't have this problem when creating "global template".
Regards.
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