[rt-users] Re: is there any way to "resolve" a ticket by mail?

[seph]

> I'd love to be able to close a ticket automatically by mailing a reply
> and answer a support question. I could have an "identity" in my mail
> program (MUA), and it could for example add a header that rt checks
> for.

ie, the enhanced mailgate. I know someone is working on porting it to
rt3, but I don't think they're done yet. They sentmail about it
sometime in the last month.

seph