[rt-users] is there any way to "resolve" a ticket by mail?

[Palle Girgensohn]

Hi,

I'd love to be able to close a ticket automatically by mailing a reply and 
answer a support question. I could have an "identity" in my mail program 
(MUA), and it could for example add a header that rt checks for.

Has anybody done something like this?

/Palle