[rt-users] a user that can 'take', but not 'steal'

[Senoner Samuel]

In the UI (in tabs) there is just a check of someone has own rights, if a ticket is onowned, the link take is shown, else the link steal is shown.
While you make that change, what about to change also that only one who has reply or comment rights can repy or comment, how it is now, one with modify rights can reply or comment, you already made a change that you need delete rights to delete a ticket, not just modify.

Thanks

Samuel

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Friday,16 January,2004 23:49
To: Tom Limoncelli
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] a user that can 'take', but not 'steal'

An acl check probably needs to be added to he UI. Does the  Steal actually work?


On Fri, Jan 16, 2004 at 04:46:20PM -0500, Tom Limoncelli wrote:
> (RT 3.0.8)
> 
> I'm trying to create a "group" that I can put people into if I want 
> them to be able to "take" a ticket but not "steal"
> 
> I've created a group called "Group2", and then I went into RT 
> Configuration -> Queues -> { selected the queue } -> Group Rights 
> Under "User defined groups" I saw "Group2" listed and I added these bits:
> 		CommentOnTicket
>  		CreateTicket
>  		DeleteTicket
>  		OwnTicket
>  		ReplyToTicket
>  		SeeQueue
>  		ShowTicket
>  		ShowTicketComments
>  		TakeTicket
> 
> I did *not* add "StealTicket".  However, "Steal" still appears in the 
> "Reply | Steal | Comment | Extract Article" bar.
> 
> Any ideas?
> 
> Thanks!
> --tal
> 
> -- 
> Tom Limoncelli - tal at whatexit.org       Today's mighty oak
> http://whatexit.org/tal                 is just yesterday's nut
> http://www.EverythingSysadmin.com       that held it's ground!
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> 

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