[rt-users] Notification problem

[Zhang Qu]

Hi,

 When I just take a ticket, RT will send a notification to requestor
 with subject  line like
[ xxxx #36]Status Changed to: 23

and in body
"
http://xxx.xxx.org//Ticket/Display.html?id=36

This transaction appears to have no content
"

My question
1. What's that status 23 in Subject line, how can I turn it into
something easy to understand, eg. "ticket was taken by xxxx"

2.How can I remove the footer line "This transaction appears to have
no content" which will make user confused?

Thanks!



  

-------- 
Cheers!

Zhang Qu
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Technical Officer
Bellanet International Secretariat
Tel: +1-613-236-6163 x 2303  
Fax: +1-613-238-7230
Bellanet, Supporting Collaborations in the Development Community
http://www.bellanet.org
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