[rt-users] Remote user can't request ticket.

[Dan Armeneau]

Follow-up to my original e-mail 'Remote user can't request ticket.'

I upgraded to Perl 5.8.0 and now I end up with the following message bounced
back to the requestor:

----------[Start of  error message]-----------------

  ----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate  --queue Test --action correspond --url
http://queue.prl.ab.ca/"
    (reason: 2)
    (expanded from: <helpdesk@[192.168.200.55]>)

   ----- Transcript of session follows -----
Can't locate LWP/UserAgent.pm in @INC (@INC contains:
/usr/local/lib/perl5/site_perl/5.8.0/mach
/usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl
/usr/local/lib/perl5/5.8.0/BSDPAN /usr/local/lib/perl5/5.8.0/mach
/usr/local/lib/perl5/5.8.0 .) at /usr/local/rt3/bin/rt-mailgate line 405.
BEGIN failed--compilation aborted at /usr/local/rt3/bin/rt-mailgate line
405.
554 5.3.0 unknown mailer error 2

----------[End of  error message]-------------------

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Dan
Armeneau
Sent: January 19, 2004 4:04 PM
To: RT Users
Subject: [rt-users] Remote user can't request ticket.


I am still in the testing phase of an RT 3.0.8 deployment but I am unable to
submit a request from a remote location.

This is the error that gets bounced back to the 'requestor'.

----------[Start of error]-------------------

error:   	Can't use string ("queue") as a HASH ref while "strict refs" in
use at /usr/local/rt3/lib/RT/Interface/Email.pm line 400.
context:
...
277:  	}
278:
279:  	# All errors returned from this routine will be in exception form.
280:  	local $SIG{'__DIE__'} = sub {
281:  	rethrow_exception( $_[0] );
282:  	};
283:
284:  	#
285:  	# $m is a dynamically scoped global containing this
...
code stack:  	/usr/local/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281
/usr/local/rt3/lib/RT/Interface/Email.pm:400
/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32

----------[End of error]---------------------

Once again I would be grateful for any insight into resolving this error.

Dan Armeneau - Computer Technician
Parkland Regional Library
5404 56 Avenue,
Lacombe, AB T4L 1G1
Phone: 403.782.3850  Fax: 403.782.4650
http://www.prl.ab.ca

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