[rt-users] Custom Fields from Email
Richard Ellis
Richard.Ellis at Sun.COM
Tue Jan 20 04:29:44 EST 2004
Has anyone had any great success filling custom fields from the inbound email? This is for Ticket generation primarily.
This is one of the features our Business Team are asking for, but I can't see any easy way of implementing this.
The email will be generated from an external cgi mail gateway and our RT tool is hidden on an internal server behind several layers of firewall.
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