[rt-users] Custom Fields from Email

[BJ Blanchard]

> Has anyone had any great success filling custom fields from the
> inbound email? This is for Ticket generation primarily.
> 
> This is one of the features our Business Team are asking for, but I
> can't see any easy way of implementing this.
> 
> The email will be generated from an external cgi mail gateway and our
> RT tool is hidden on an internal server behind several layers of
> firewall.
> 

There is a custom scrip "ExtractCustomFieldValue" (in contrib area)
which can be used for this.