[rt-users] Documentation

[Irvine Short]

Hi All

Other than the installation doc on the Best Practical site, is there any
other documentation for RT?

We're running RT3.07 at a small (30 staff) academic institute with great
success but there seem to be a whole bunch of things not mentioned in the
install doc, like how to auto escalate priorities and stop tickets from
being automatically reopened, for instance.

I have found references to these in the mailing list archives, but not in
the docs I have found so far.

Any suggestions?

Cheers,


Irvine Short

Sys Admin
SANBI, University of the Western Cape, South Africa
http://www.sanbi.ac.za
tel: +27-21-959 3645
cel: +27-82-494 3828