[rt-users] Recovering merged tickets

mixo mixo at coza.net.za
Wed Jan 21 04:44:33 EST 2004


I recently imported data from rt 2 to rt 3 - 3.0.7_01 and then upgraded
to rt 3.0.8. The problem I have is that some merging seems to been 
undone - there about 4 tickets that were merged into 1, but that doesnt
appear anywhere. Do I have to manually merge those tickets, or can I run
the import script again and set the following to 0:

$import_global_metadata
$import_users
$import_groups
$import_queues
$import_tickets

and set $import_links" to 1  in the import script.


P.S. Sorry if this turns out to have been sent out earlier




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