[rt-users] Feature Request: clicking reply on a comment shoul d default to comment, not correspondence

[Anders Ekstrand]

You can fix that by having different addresses for Correspond and Comment in
the Queue settings. The Comment address should go to an address in the
aliases file where the action is Comment, and not Correspond.

Regards - Anders Ekstrand

-----Original Message-----
From: Ian Grant [mailto:Ian.Grant at cl.cam.ac.uk] 
Sent: den 21 januari 2004 12:47
To: rt-users at fsck.com
Cc: Ian.Grant at cl.cam.ac.uk
Subject: [rt-users] Feature Request: clicking reply on a comment should
default to comment, not correspondence


Thsi is always catching us out. About once a day one of us sends
inappropriate comments to a requestor by clicking [reply] instead of
[comment].

People are caught out when 'reply' replies to addresses that the original
wasn't sent to.

Does anyone have a patch to fix this?
_______________________________________________
rt-users mailing list
rt-users at lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040121/a66c4854/attachment.htm>