[rt-users] RT3: Attachments Not Downloading

[neil quiogue]

I'm definite it's either a problem in RT (3.0.8) or one of its modules
(Mason?).  I made a program to display the files using the ContentType and
FileName directly accessing the DB and I didn't have any problems
displaying/downloading the attachment.

Is there any way to put the RT in Debug mode to see what's happening?  I saw
a config for @MasonParameters but I'm not sure how to go about it.

Regards, Neil

----- Original Message ----- 
From: "neil quiogue" <neil at quiogue.com>
To: <rt-users at lists.bestpractical.com>
Sent: Monday, January 19, 2004 3:45 PM
Subject: Re: [rt-users] RT3: Attachments Not Downloading


> I forgot the details of the setup.
>
> RT 3.0.8 running on Solaris with MySQL 4 with InnoDB.
> Web Server is Apache 1.3.29 with mod_perl/mod_ssl.
> File was uploaded through the web with no errors.
>
> Result of query on the Attachment:
> +--------------------------+--------------------+-----------------+
> | FileName                 | ContentType        | ContentEncoding |
> +--------------------------+--------------------+-----------------+
> | test-2004.doc            | application/msword | none            |
> +--------------------------+--------------------+-----------------+
>
> Regards, Neil
>
>
>
> ----- Original Message ----- 
> From: "neil quiogue" <neil at quiogue.com>
> To: <rt-users at lists.bestpractical.com>
> Sent: Monday, January 19, 2004 2:57 PM
> Subject: [rt-users] RT3: Attachments Not Downloading
>
>
> > Hello,
> >
> > I'm not sure if anyone has encountered this before but I've encountered
> > attachments (non-text like MS Word, Zip) which cannot be downloaded in
> RT3.
> > I don't see any logs that would show why.  In RT2, I did not have those
> > kinds of problems.
> >
> > Any clues?
> >
> > Regards, Neil
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.bestpractical.com
> > http://lists.bestpractical.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
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