[rt-users] Feature suggestion list for Statistics
AJ
rt at musefoundry.com
Wed Jan 21 19:30:16 EST 2004
Oh and as for the toptabs issue, it confused the hell out of me for a bit.
This is how it looks like it all works:
There are topactions, toptabs, and subtabs (?)...
The topactions appear horizontally at the top. By default these are the
ticket submit and ticket search
The toptabs are the top level tabs of the VERTICAL menu items. For example,
click on Configuration opens up the submenu items.
Ideally, for statistics, it would have the topaction of Statistics, then
when you click on it you are perhaps greeted with a textual summary of
activity. At that point, subitems under the statistics selection on the
side menu would open up showing what graphs are available etc etc..
Again this is how I 'believe' it works. Thing is that this is all handled
through the callbacks and a lot of nifty things can break is the callback is
messed up.
A.J.
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of AJ
Sent: Wednesday, January 21, 2004 7:01 PM
To: 'Todd Chapman'; 'Kelly F. Hickel'
Cc: rt-users at lists.fsck.com
Subject: RE: [rt-users] Feature suggestion list for Statistics
I changed the hash key because the toptabs sort by that key. If you look at
the RTFM callback for tabs you see BB->RTFM which would sort it after A and
B but before C... on and on.
I put the Hash Key at CC to put it around three or so down the list. As an
experiment, change it to ZZ->Statistics and it 'should' pop up at the
bottom.
A.J.
-----Original Message-----
From: Todd Chapman [mailto:rt at chaka.net]
Sent: Wednesday, January 21, 2004 4:45 PM
To: Kelly F. Hickel
Cc: AJ; Todd Chapman; rt-users at lists.fsck.com
Subject: Re: [rt-users] Feature suggestion list for Statistics
I would go with AJ. From the link I provided earlier I did not
realize that RT would look for Callbacks in local.
AJ changed the hash key at the same time which I think was confusing.
I don't know why it's called $toptabs when it appears as the
bottom. :)
-Todd
On Wed, Jan 21, 2004 at 03:27:51PM -0600, Kelly F. Hickel wrote:
> Does anyone (Jesse?) have a feeling for either the "right way" or the
> "RT way"?
>
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
>
>
> > -----Original Message-----
> > From: AJ [mailto:rt at musefoundry.com]
> > Sent: Wednesday, January 21, 2004 3:31 PM
> > To: 'Todd Chapman'; Kelly F. Hickel
> > Cc: rt-users at lists.fsck.com
> > Subject: RE: [rt-users] Feature suggestion list for Statistics
> >
> > Another clean way to do it would be:
> > <rtdir>/local/html/Callbacks/Statistics/Elements/Tabs/Default
> >
> > And in Default put:
> > <%init>
> > $toptabs->{'CC-Statistics'} = { title =>loc("Statistics"),
> > path => "Statistics/index.html" };
> > </%init>
> > <%args>
> > $toptabs =>undef
> > </%args>
> >
> >
> > That way one keeps the Statistics tabs away from any of the core
> elements.
> >
> > In some cases, may need to restart webserver after adding.
> >
> > A.J.
> >
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Todd
> > Chapman
> > Sent: Wednesday, January 21, 2004 2:05 PM
> > To: Kelly F. Hickel
> > Cc: rt-users at lists.fsck.com
> > Subject: Re: [rt-users] Feature suggestion list for Statistics
> >
> > Also, currently the statistics package implements it's tab by
> > creating a local version of the Tabs component:
> >
> > local/html/Elements/Tabs
> >
> > The same can be accomplished more cleanly using callbacks. I
> > created this file:
> >
> > share/html/Callbacks/local/Elements/Tabs/
> >
> > With these comments:
> >
> > ###
> > <%init>
> > $toptabs->{'Z'} = { title => loc('Statistics'), path =>
> > 'Statistics/index.html' };
> > </%init>
> > <%args>
> > $toptabs
> > </%args>
> > ###
> >
> > and deleted local/html/Elements/Tabs.
> >
> > For further reference:
> >
> > http://lists.fsck.com/pipermail/rt-devel/2003-November/005101.html
> >
> > -Todd
> >
> > On Wed, Jan 21, 2004 at 01:03:06PM -0600, Kelly F. Hickel wrote:
> > > Here's a list of the requested Statistics package features that I've
> > > pulled from the various related posts recently. Does anyone have
> > > additions, suggested priorities, comments, carps, or anything else
> > > they'd like to say about it?
> > >
> > > Note that I have no idea if/when/how or in what order these may be
> > > implemented, I'm just trying to get a tasklist/roadmap sorted
> out....
> > >
> > >
> > > Need bookmarkable URL for report pages that brings you back to the
> same
> > > url, same queues, columns, etc, but with current data.
> > >
> > > Bookmarkable url for charts that downloads the chart data in CSV
> format.
> > >
> > > Integrate all the Chart cgi's into a single uber-Chart cgi (easier
> to
> > > maintain).
> > >
> > > Add some by-user reports (may have legal ramifications in europe,
> > > provide way to disable).
> > >
> > > Include month in dates on resolution chart.
> > >
> > > Total or average time to resolution over report period (30 days).
> > >
> > > Change y axis for charts in something other than seconds.
> > >
> > > X axis becomes illegible when reporting over large periods.
> > >
> > > Ability to tailor size of graph.
> > >
> > > Select date range for reports.
> > >
> > > Reports by time worked....
> > >
> > > Make it easier to add new reports.
> > >
> > > Find a better way to integrate Statistics into left hand task bar.
> > >
> > > Package with a CHANGELOG and Makefile to do the install part, like
> RTFM
> > > does.
> > >
> > > Kelly F. Hickel
> > > Senior Software Architect
> > > MQSoftware, Inc
> > > 952.345.8677
> > > kfh at mqsoftware.com
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.bestpractical.com
> > > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > >
> > > Have you read the FAQ? The RT FAQ Manager lives at
> http://fsck.com/rtfm
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.bestpractical.com
> > http://lists.bestpractical.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at
> http://fsck.com/rtfm
>
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